This is the third and final part in a series of posts detailing how to maximize your listening efforts by following the social media search cycle. This post will cover how to act based on your search results and reporting. Previous posts have covered defining and refining search terms, and how to organize and report on your data.
After you have tracked social media mentions for your brand and generated some useful reporting information, the next step is to take action. This action can take many forms, but generally falls into two categories: the macroscopic, social media campaign, and the finer grained process of community and brand building. Often the two can overlap, but for many smaller organizations putting effort towards community and brand building is key, while larger brands should use both methods.







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